We prioritise using certified materials that allow us to tread lightly on our planet, including natural fibres such as organic cotton and linen, as well as ones with natural origin like TENCEL® made in a closed-loop process.

Trims applied to our clothing are also OEKO-TEX®  STANDARD 100 certified and all pigments used are OEKO-TEX®  ECO PASSPORT certified to ensure Aelia pieces are gentle on your little one’s skin and on our planet.

Find out more about our materials.

Please take a look at “Size & Fit” on each product page to help you select the best size for your daughter. We also offer a Size Guide for reference. Should you require further assistance, we are more than happy to help. Send us a message at hello@aeliathelabel.com.

Unfortunately, restocks are not guaranteed. If you’ve missed out on an item, please send us a message at hello@aeliathelabel.com. 

Our products are made in very small batches, which makes our pieces harder to find and restock. Should an Aelia piece capture your heart, we encourage that you secure it as soon as possible.

You may refer to the care label attached to your pieces for a guide on washing, drying and ironing to extend the life of your garments. 

Find out more about caring for your garments.

We release products in small drops throughout the year. We invite you to sign up for our newsletter at the bottom of the page to enjoy first access to new collections.

If you wish to modify or add new items to your order, send us a message at hello@aeliathelabel.com and we will do our best to assist before it is dispatched.

Please note that once an order has shipped out, we will no longer be able to make any changes.

We accept most credit cards including Mastercard, Visa and American Express. We also offer interest-free payments with AfterPay.

Yes, we do! We offer delivery to destinations outside of Singapore, including Asia and Australia, US and Canada, the UK, and Europe. 

We ship through DHL within Singapore, Asia and Australia/New Zealand, US and Canada, the UK, and Europe.

Please allow 1 to 2 business days for our team to process and prepare your order. Once it is shipped, you will receive a confirmation email.

Upon shipping, you should receive an email with your tracking information. Please check your inbox and spam folders. If it is lost, please reach out to us at hello@aeliathelabel.com so we can resend it. 

This would depend on whether the new address fell in a different country as shipping fees might differ. Otherwise, we can update your address before your order ships out. Please contact our team immediately at hello@aeliathelabel.com.

Duties and taxes will be directed to the recipient of the parcel. They are levied by your local customs authority and we have no control over them. We recommend coordinating with your local customs office for more information. 

If you choose not to pay duties on import and your parcel is returned to us, you will be issued with a credit note for the value of the items purchased only, less any shipping paid as well as return shipping costs.

Parcels may take 2 to 5 business days to ship depending on the destination. For shipping estimates, please peruse our Shipping & returns page.

If you have not received your order within the expected time window, send us a message at hello@aeliathelabel.com and we will do our best to assist.

We sincerely apologise! We do carefully check each piece before it is being packed but just in case we missed something, please reach out to us at hello@aeliathelabel.com with your order details and clear photographs and description of the flaw. We will assist you as soon as we are able to.

We create each Aelia garment with much love and want it to be every bit and more your little girl had hoped. For any reason they are not, we gladly accept returns. Please note, however, that we do not offer exchanges at the moment.

The garment(s) must be returned within 15 days of receipt in their original condition, so that they may be fully enjoyed by the next little girl they find their home with.

All conditions apply:

• Garments must be unwashed, unused, unworn and unaltered with their swing tags, labels and any liners intact. 
• Garments must be free of contaminants such as perfume, chemicals, and pet hair.
• Swimwear must have had been tried on with all hygiene liners attached.
• Discounted purchases are unfortunately not supported with the option for refunds or store credit unless they are verified to be defective or faulty.

110% STORE CREDIT

If the first was not quite the keeper, we would love a second chance to make your next purchase sweeter. We are pleased to offer you 110% store credit on pieces purchased at full price as an alternative to a refund.

For more information on lodging a return, please visit our Returns page.

Unfortunately, we are unable to offer free returns at the moment. If you wish to return your order, your cost of returning will be calculated within the returns portal.

Please allow for 2-3 business days for our team to process your returns request. 

For full-price orders, we offer 110% store credit or a full refund sans any delivery fees in your original mode of payment. For verified defective and faulty claims, you will have the option of a full refund of what you had paid (including any shipping fees) or 110% store credit.

Refunds are processed within 5 business days and may take 3 business days to appear in your bank account while a unique code will be issued for store credit with us.