Shipping & Returns
Shipping
We would love for your little girl to have her very own piece of Aelia, no matter where in the world she may be. That is why we are pleased to offer international shipping to most destinations via SF Express and DHL Express.
SINGAPORE
SGD 5
1-2 business days upon despatch
Complimentary for all orders over SGD 100.
*Additional charges may apply for deliveries to Sentosa Island.
MALAYSIA, MAINLAND CHINA
SGD 19.50
3-5 business days upon despatch
Complimentary for all orders over SGD 200.
HONG KONG, MACAU, TAIWAN, THAILAND, VIETNAM
SGD 25
3-5 business days upon despatch
Complimentary for all orders over SGD 250.
REST OF ASIA, AUSTRALIA, NEW ZEALAND
SGD 29
2-5 business days upon despatch
Complimentary for all orders over SGD 250.
EUROPE
SGD 43
2-5 business days upon despatch
Complimentary for all orders over SGD 290.
USA, CANADA, MEXICO
SGD 49
3-5 business days upon despatch
Complimentary for all orders over SGD 290.
*Please note that any customs duties and/or taxes incurred in the destination country will be the responsibility of the recipient. We are unable to provide a refund if the package is refused because of customs charges.
Please allow a processing period of 2 to 3 business days before your order is despatched. Estimated delivery times do not include potential delays due to customs clearance or unforeseen circumstances. Shipments to remote locations may also be subject to additional charges.
For urgent orders, please reach out to us at hello@aeliathelabel.com and we will try our best to expedite delivery.
Returns
We create each Aelia garment with much love and want it to be every bit and more your little girl had hoped. For any reason they are not, we gladly accept returns. Please note, however, that we do not offer exchanges at the moment.
The garment(s) must be returned within 15 days of receipt in their original condition, so that they may be fully enjoyed by the next little girl they find their home with.
All conditions apply:
- Garments must be unwashed, unused, unworn and unaltered with their swing tags, labels and any liners intact.
- Garments must be free of contaminants such as perfume, chemicals, and pet hair.
- Swimwear must have had been tried on with all hygiene liners attached.
- Discounted purchases are unfortunately not supported with the option for refunds or store credit unless they are verified to be defective or faulty.
110% STORE CREDIT
If the first was not quite the keeper, we would love a second chance to make your next purchase sweeter. We are pleased to offer you 110% store credit on pieces purchased at full price as an alternative to a refund.
For assistance with your returns, please reach out to us at hello@aeliathelabel.com. We endeavour to respond within 2 business days.